Updated 10/2007
Every single way to make sure that you get your design will be done. Due to the electronic nature of downloads, I am unable to offer a refund on designs that are instant downloadable or emailed out. I have had several atempts to obtain my designs and get money back as well. I hope you can understand my need to protect my business just as any business owner would. The same rules and business practices that apply to someone like Walmart, also apply to me, legally with Uncle Sam, and the Small Business Bureau.

REFUND POLICY-DIGITIZED FILES AND ELECTRONIC SOFTWARE
Due to the electronic nature of our digitized designs and software, refunds are not issued. However, replacements are gladly issued in the case of corrupt or incorrect files. We will make sure you receive the purchased goods as long as a valid email address that allows the attachment of designs. Our aim is to please you and provide you with excellent customer service.
This policy is the same on many other embroidery sites that offer instant download of items

TO INSURE DESIGN DELIVERY
If you were unable to download your order from the download link provided, please provide the following information and we will promptly send your designs via email attachment. Please allow 24 hours for processing. Be sure your security settings allow email attachments and your mailbox has enough available space to receive the large files. EMAIL the following info to: sewdragondesigns@aol.com
1. In the subject line, list the following :
PENDING ORDER-(the date of order)-(order number that will start with yhst-)
2. In the body of the email, list the following:
File names and format of the designs not received
Your contact information, including phone number
An alternate email address, if possible, in case there is a server conflict
Any other information that will be helpful.

Also please make sure that if you have spam controls set, that I am authorized to send you a email.
You may also reach me thru my Yahoo group that you can join on the left hand side of the screen
I answer emails at least four times a day, so if you do not get a response, spam filters might very well be the issue, especially with an attached design.

Here are some steps below on how to do that for several different email clients (These steps may have changed, if you need help please call your email service provider)

The instructions below provide specific recommendations based on which E-mail provider you use:

AOL subscribers
Add the email addresses above to your address book to receive incoming E-mail messages from this system:
Click the “Address Book” button on the AOL Mail page.
Click the “Add Contact” button.
Type one of the email addresses above into the “Screen Name” field and click “Save.”
Repeat for each Email address above.

AT&T subscribers
AT&T uses Spam Blocker to automatically stop suspected unsolicited E-mail messages from reaching your mailbox. Unfortunately, this filter can mistakenly block real messages you want to receive, such as E-mails from this system.
Messages that are identified as possible spam are automatically deleted unless you choose the “Hold for Review” option. This option stores questionable messages for 3 days in a Web E-mail folder labeled “Screened Mail Folder.”
To change your E-mail preference to “Hold for Review,” follow these steps:
Go to https://memberservices.att.net/msws/E-mailScreener.
Log in with your username and password.
Click on “Spam Blocker Options” or “Your Spam Blocker.”
Select the “Hold for Review” option listed under “ON.”
Click the “Submit” button.
If you find that E-mails from this system are incorrectly identified and filtered as spam, please forward one of this system's filtered E-mails to AT&T at this-is-not-spam@worldnet.att.net. Although this will not immediately guarantee you will receive E-mails from this system in your inbox, it will help AT&T improve their filtering technology.

BellSouth subscribers
BellSouth uses MailGuard to shield its users from unwanted spam. Unfortunately, this filter can mistakenly block messages you want to receive, such as E-mails from this system.
Messages that MailGuard identifies as spam are automatically deleted unless you choose the “Review” option. The “Review” option stores spam for 7 days in a Web E-mail folder labeled MailGuard.
To turn on the “Review” option so that suspected spam messages will be stored for 7 days in a MailGuard folder:
Log in to BellSouth Web E-mail service, located at http://webmail.bellsouth.net.
Enter your username and password.
Click on “MailGuard Options” in the column on the left.
Select the “Review for 7 days” option, listed under “ON.”
If you find that E-mails from this system are incorrectly being identified and filtered as spam, please forward one of the filtered E-mails to BellSouth at this_is_good@bellsouth.net. Although this will not immediately guarantee you will receive E-mails from this system in your inbox, it will help BellSouth improve their filtering technology.

Cablevision subscribers
Occasionally, Cablevision mistakenly filters E-mails you want to see and routes them to your SpamAway bulk mail folder. Since SpamAway stores suspected spam for 7 days before deleting it, you can review all messages you receive.
If an E-mail from this system is incorrectly categorized as spam, please submit the E-mail to Cablevision at notspam@cv.net within 3 days of your receipt. Although this will not immediately guarantee you will receive E-mails from this system in your inbox, it will help Cablevision improve their filtering technology.

Comcast subscribers
If you have enabled Comcast's spam filtering, it can mistakenly block messages you want to receive, such as E-mails from this system. In fact, messages that Comcast identifies as spam are automatically deleted unless you choose the “Keep a Local Copy” option. This option creates a Webmail folder titled “Screened Mail,” where all the pieces of suspected spam are placed.
To turn on the Screened Mail option:
Sign in to Comcast Webmail and select “E-mail Options” from the menu on the left.
Select “Spam Filter” from the “Mail Options” window.
Click “Edit/View Spam Filters” from the “Comcast E-mail Settings” list.
Select “Yes” to “Enable Spam Filtering.”
To keep a copy of each message the spam filter removed from your inbox, select “Yes” to “Keep Local Copy.” This moves each spam E-mail to the “Screened Mail” folder.
Click “Update” to enable spam filtering.
Note that the Screened Mail folder is created the first time you receive a piece of spam, not as soon as you enable the Screened Mail option.
If you find that E-mails from this system are incorrectly identified and filtered as spam, please forward one of the filtered E-mails to Comcast at this-is-not-spam@comcast.net. Although this will not immediately guarantee you will receive E-mails from this system in your inbox, it will help Comcast improve their filtering technology.

CompuServe subscribers
Add the E-mail addresses above to your address book to receive incoming E-mail messages from this system:
Click the “Address Book” button on the Mail page.
Click the “Add Contact” button.
Type one of the E-mail addresses above into the “Screen Name” field and click “Save.”
Repeat for each of the E-mail addresses above.

Cox subscribers
If you have activated Cox's Spam Blocker, you may have configured this service to “Delete incoming junk E-mail.” This setting deletes suspected spam E-mails before you ever see them.
Unfortunately, sometimes E-mails you want to receive, such as those from this system, may be deleted mistakenly in the process. To prevent this, select the “Label Junk E-mail as Spam” option through your account's Member Services. This setting will deliver all E-mail to your inbox, but messages that are suspected of being spam will include “spam” in the subject line of the E-mail.
If Spam Blocker identifies E-mails from this system as spam, please submit this “false positive” to Cox at ThisIsNotSpam@cox.net. Although this will not immediately guarantee you will receive E-mails from this system in your inbox, it will help Cox improve their filtering technology.

Earthlink subscribers
Add the E-mail addresses above to your address book to receive incoming E-mail messages from this system:
Click on the “Address Book” link in your Web Mail account.
Click the “Add” button or “Add to Address Book” link.
Fill in the E-mail addresses above.

Mac.com subscribers
If you see that E-mails from this system have been incorrectly classified as junk, select the message and click the “NOT JUNK” icon in the toolbar. Or navigate the following path: Message > Mark > As Not Junk Mail.
This will train the system to recognize that you want to receive E-mail messages from this system. Microsoft Outlook 2003
To make sure all the images in the email appear correctly, add each of the E-mail addresses above to your safe list.
On the Tools menu, click Options.
On the Preferences tab, click Junk E-mail.
Select the Safe Senders or Safe Recipients tab and click Add.
Type one of the E-mail addresses above in the box that says “Enter an E-mail address or Internet domain name (i.e. http:\\www.aol.com) to be added to the list,” then click OK.
Repeat for each of the E-mail addresses above.
For more information, click on the Help menu in the top toolbar, then select Microsoft Office Outlook Help.
Type “safe sender list” into the Search box.

MSN and Hotmail subscribers
Add the E-mail addresses above to your “Safe List” to receive incoming E-mail messages from this system:
Click the “Options” link at the top right of your E-mail account.
On the left side of the page, click “Mail,” and then click “Junk E-mail Protection.”
Click “Safe List.”
Type one of the E-mail addresses above into the open field and then click “Add.”
Repeat for each of the email addresses above.

Optimum Online Webmail subscribers
Occasionally, Optimum Online mistakenly filters E-mails you want to see and routes them to your bulk mail folder. This is called a “false positive.”
If you see an E-mail from this system falsely categorized as spam, check the box next to the message in your bulk mail folder, and then click the “This is not Spam” icon on the Webmail toolbar. If you already have the message open, simply click the “This is not Spam” icon on the toolbar within the message.
In either case, once you click the icon, the message will be reported automatically to Optimum Online and relocated to your inbox. However, this will not immediately guarantee you will receive subsequent E-mails from this system in your inbox.

Road Runner subscribers
Road Runner often blocks large ranges of IP addresses in an effort to protect its network from spam. Legitimate E-mail senders often get blocked in the process. It's as if Road Runner were blocking all incoming phone calls from an entire area code because of problematic phone calls from a specific phone number.
Other than complaining to Road Runner's customer service, there isn't much you as a Road Runner customer are empowered to do to fix this situation, other than use an alternate E-mail address for this system.

Yahoo! and SBC subscribers
Create a filter so that E-mails from this system always reach your inbox:
Click the “Mail Options” link in the top right navigation bar in your E-mail account.
Click “Filters” on the bottom left side of the page, under the Spam column.
Click the “Add Filter” link.
Type one of the E-mail addresses above to the right of “From header contains:”.
Choose the destination folder to which you would like the message delivered. The suggested destination is your inbox.
Be sure to click the “Add Filter” button to put your new filter into effect.